FAQs

Where will I meet the driver when I arrive?

Ater the completion of your booking, you are going to receive an email confirmation which will also include the place you are going to meet with the driver as well as other information you may need with 24/7 Assistance Helpline phone numbers. In the case of an airport transfer, our drivers wait for our guests at the arrival gate with a name board.

Akyaka from Dalaman Airport Transfer


How can I contact with DalamanVIPTransfers.net?

You can contact us by phone or email as well as you can reach our all other contact information from Contact Page. Our Customer Service offers services 24 hours a day for the entire year which allows you to contact us whenever you want. If your inquiry is urgent then it will be better for you to contact us by phone for a quick reply.

What luggage entitlement will I have?

The luggage capacity is determined in line with the vehicle you are going to book. For instance, a four-seater taxi can take four bags or small suitcases and small hand luggage which can be carried in the cabin. An eight-seater minivan can double the luggage capacity. If you have any worries about luggage capacity about the vehicle you book, you can contact us or upgrade your vehicle for a more comfortable journey.

Are You Going to Drop Me Off At My Hotel or Private Villa?

Indeed, all of our transfers will drop you off your final destination. Our drivers will directly drive to the address you have provided while booking.

Will There Be Anyone Else Travelling in the Vehicle I Booked ?

No. We only offer private transfers. The price you pay for the vehicle reserves it exclusively for you or your group.

Do You Provide Child Seats If There Are Children In My Group?

We provide child seats for most of the vehicle models. Please let us know how many child and/or baby seats you need. Child/baby seats will be provided in case you specify it during your booking but there may be some instances where we may be unable to provide this service in case we do not have any free seats. In case you do not want to travel in the absence of child/baby seats, please bring your own seats.

When should I book?

Although it is possible for you to book your transfer(s) online up to 24 hours before your arrival time, it will be better for you to book as early as possible. In case you book your transfer(s) early you can benefit from discounts and do not be affected from markups that may be during at any time of the season -which usually happens before the holiday seasons-. Please contact our Customer Service Department in case you need a transfer service within 24 hours to your arrival date, we will be doing our best in order to assist you.

How do I pay?

You can make the payment during your transfer., just pay our driver when you meet up.

My Company requires an invoice, do you provide any?

Indeed we can provide you invoice when requested. Please contact our Customer Service after your booking and request your invoice.

What Should I Do If I Don’t Receive My Confirmationr?

In rare cases, your email service provider or any software may mistake our emails for spam and not deliver them to you.

What Happens If I Can’t Find the Driver?

In the rare case you will be unable to find your driver, you can call us at 24/7 Assistance Helpline (available on your Booking Confirmation and we will immediately assist you.

How Do I Get Any Item or Luggage Back If I Forget It On Your Vehicles?

We will take care of the delivery of the lost luggage back to you. We can bring it back to the destination we dropped you off or send it back to your home address. Please note that any fees regarding the shipment to your home address will be paid by you.

I Have Suggestions or Complaints to Tell, Who Should I Contact?

We always welcome the suggestions and complaints of our guests and evaluate them as a valuable insight to improve our transfer services. You can always share them with us by sending us an email or use our contacy form