Terms and Conditions



References to "you" and "your" in these terms and conditions mean all passengers listed in the written confirmation (including anyone who is substituted or added at a later date). "We", "us" and "our" means Dalaman VIP Transfer.

By making a booking with us, you agree to be legally bound by these terms and conditions as they may be modified and posted on our website from time to time as well as other information contained on the website and shown on your confirmation(s).

If you do not wish to be bound by these terms and conditions then regrettably you may not place an order via our website.

Your contract with us is governed by Turkish law and the Turkish courts shall have non-exclusive jurisdiction over any dispute with us.

Booking and payment
Bookings may be made online at the www.dalamanviptransfer.net  website (the "Website"). Where two or more people are included in the same booking, the person making the booking the Lead Party shall be deemed to have done so on behalf of both or all members of the party and he or she accepts these administrative terms and conditions on behalf of himself or herself and each member of the party. The Lead Party must follow the process for making the booking on the Website and clicking on the appropriate confirmation button. The Lead Party must be at least 18 years of age.

We will issue a confirmation for each booking successfully completed on the Website displaying your journey details. It is your responsibility to check the details of your booking on the confirmation prior to travel and to inform us if there are any errors.

Prices quoted are per vehicle
It is your responsibility to check if your booking has been successful. You should receive a confirmation automatically via email however, should this not be received, it is your responsibility to check if a booking has been successful,

Taxis and private transfers (other than private coach transfers): All children and infants count towards the occupancy of the vehicle, regardless of age, and thus should be included in the total number of passengers at the time of booking. If you require a child seat for a child, please advise us. Please note due to the variation in quality and availability across destinations, we will not charge for this service.

Wheelchairs and bookings for disabled passengers
We are not a specialist disabled transfer company, but will do our utmost to cater for any requirements you may have. If you or any member of your party has any medical problem or disability which may affect your transfer, please provide us with full details before your confirm your booking so that we may advise as to the suitability of your chosen arrangements if possible.

Please inform us at time of booking if any of the passengers are wheelchair users. Please also inform us if the wheelchair is collapsible, so that we may ensure that the correct vehicle is booked to meet with requirements.

Amendments that you make to bookings
Booking amendments should be made on the Website. This is free of any administration charge up to 24 hours days before the first departure. If the amendment leads to an increased cost, this must be paid by the customer.

When amending the hotel name, this can be amended without charge by contacting info@dalamanviptransfer.net  However please note that if the hotel is located in a different resort where there is a price difference in transfer charges, you will be liable to pay the difference.


Late bookings
Bookings can be made up to 24 hours before departure on the Website and the above terms apply regardless of booking date.

Baggage allowance and declaration
All baggage must be clearly labeled with the owner's name and the destination address. Each passenger named on the written confirmation is entitled to have carried with him on the relevant transfers up to two items of baggage, i.e. one suitcase which should not exceed 70cm x 40cm x 20cm and one piece of hand luggage. Carriage of any baggage exceeding these measurements will be subject to available baggage hold space and may be declined. If a passenger requires carriage of baggage in excess of this allowance (e.g. suitcases exceeding the maximum permitted size, skis, golf clubs, bicycles, snowboards, wheelchairs/scooters etc) we must be informed at the time of booking.

Conditions of carriage
We reserve the right to refuse to carry any person who is, or appears to be under the influence of alcohol or illegal drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passengers. No refunds will be made in those circumstances.

Due to specific restrictions such as infrastructure work, traffic conditions etc... door to door pick up and drops off may sometimes be prevented. Where these restrictions occur, the vehicle will stop and collect passengers from the nearest accessible point to the accommodation.

The following are examples of circumstances which are not within our reasonable control ("Force Majeure Event"):

* accidents causing delays to the vehicle
* exceptional or severe weather conditions
* compliance with requests of the police
* deaths and accidents on the road
* vandalism and terrorism
* unforeseen traffic delays
* industrial action by third parties
* problems caused by other customers
* other circumstances affecting passenger safety
* road closures due to local fiestas or other events
* properties that are not accessible to type of service booked
* acts of God, flood, earthquake, avalanche or any other natural disaster
* epidemic or pandemic
* war, threat of war or similar
* fire or explosion
* terrorist attack or riots

"Force Majeure"means that neither we will refund or pay compensation if we have to cancel or change any service because of unforeseeable circumstances beyond our or the supplier's control.



Complaints
Complaints should be submitted within 28 days of your return transfer date. We will not accept complaints arising from failure to follow our terms and conditions such as not travelling with your transfer confirmation, non-re confirmation of return transfer or incorrect information provided at point of booking.

Privacy
We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with our Privacy Policy. We can provide a copy of our Privacy Policy upon request or alternatively please refer to the Website.

Important notice:
Our fares are based in Turkish Liras and foreign currency rates are converted to Turkish Liras by using the rate of exchange of the day.

The amount appearing on your credit card statement may vary and be lower or higher due to the rate of exchange that your bank will be using. Therefore Transfer Turkey is not responsible for such a difference which might occur.